Shipping and Returns
Shipping Terms and Conditions
Welcome to http://Kortura.com ! Please read the following terms and conditions carefully regarding our shipping policies. By using our website and opting for our free shipping option, you agree to the following:
Deliveries within the United Kingdom
- Delivery Time: 1 - 3 working days (during non-sale periods)
- Shipping Cost: £4.99 for orders under £50, Free Express Delivery for orders over £50
- Included Fees: Customs, taxes, duties, and collection fees are included in the final price
Deliveries within the EU
- Delivery Time: 1 - 3 working days (during non-sale periods)
- Shipping Cost: €4.99 for orders under €50, Free Delivery for orders over €50. Express international option available for €9.99
- Included Fees: Customs, taxes, duties, and collection fees are included in the final price
Deliveries Worldwide (USA, Canada, Australia etc.)
(Countries include: Philippines, Switzerland, Norway, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore, United Arab Emirates etc.)
- Delivery Time: 1 - 4 working days (during non-sale periods)
- Shipping Cost: $4.99 for orders under $50, Free Delivery for orders over $50. Express international option available for $9.99
- Included Fees: Customs, taxes, duties, and collection fees are included in the final price
Standard Delivery / Free Shipping Option
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At Your Own Risk: By selecting the Standard Delivery / Free Shipping option, you acknowledge that this method does not include a tracking number. We will dispatch your order using the most economical shipping method available. However, once the item leaves our facility, we are unable to provide updates on the status or location of your order.
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No Liability: http://Kortura.com is not responsible for lost, stolen, delayed, or damaged items if you choose free shipping. Since no tracking information is provided, we are unable to investigate or offer compensation for any delivery issues that may arise.
Express Shipping Option
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Tracking Provided: If you choose to pay for Express Shipping, you will receive a tracking number for your order. This allows you to monitor the status of your shipment and ensures better visibility throughout the delivery process.
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Responsibility and Support: For paid shipping orders, http://Kortura.com will work with our shipping partners to assist in case of any delays, lost packages, or other delivery-related issues. We are committed to ensuring your order arrives safely when you choose a tracked shipping option.
General Information
Product Appearance
The product images on our website and app are for illustrative purposes. We strive to display colors accurately, but we cannot guarantee your screen's display will be exact. The actual product colors and packaging may vary slightly from those shown.
Processing Guidelines
All products are subject to availability and payment confirmation before processing. If a product is out of stock or additional identification is needed for credit card verification, we will contact you.
Delivery Date Estimates
We aim to deliver all orders within 1 - 4 working days after processing. During holidays and sale periods, delivery may take 4 - 5 days due to high order volumes. Once shipped, depending on the service you selected, you will receive a tracking number via email, which may take up to 48 hours to update online.
International Shipping Policies
For international deliveries, orders may be subject to import duties and taxes upon arrival in your country. You are responsible for these charges and compliance with local laws. International orders may experience delays due to customs clearance.
Undeliverable and Refused Packages
We are not responsible for packages that are rejected, undeliverable due to invalid addresses, lost, stolen, or mis-delivered.
Inspection
Please inspect your delivered products upon receipt. If they are not as expected, email us at info@kortura.com with your order details, problem description, and photographic proof.
Shipping Errors or Damaged Products
If you receive a wrong or damaged product, contact us within 30 days for a free exchange or refund. Refunds are processed within 30 days of receiving the returned product.
Events Outside Our Control
We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to fire, flood, severe weather, war, terrorism, industrial disputes, or government actions.
Returns
We accept returns for any reason within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, email info@kortura.com with your order number for instructions.
Exchange and Refunds
We offer exchanges or refunds for defective products. Returned items must be unworn and in original packaging. Return shipping costs are the customer's responsibility unless the item is faulty. Refunds and exchanges are processed within 7 to 10 business days after receiving the returned item.
Late or Missing Refunds
If you haven't received a refund, check your account balance and contact your payment provider. If the issue persists, contact us at info@kortura.com.
Standard Refund Method
Refunds will be issued using the original payment method (except for gift cards, which will be refunded onto a new gift card). Shipping charges and sales tax on shipping are non-refundable.
Faulty Items
Faulty items will be returned if they fail within their expected lifespan and are covered by our warranty policy. Items damaged through misuse are not covered. Return costs for faulty items are covered by Kortura. We offer refunds or exchanges for faulty items. Contact us for assistance if you receive a faulty or incorrect item.
Kortura reserves the right to update these terms and conditions at any time. Please review them periodically to stay informed of any changes.
For any questions or concerns regarding shipping, feel free to contact our customer service team at info@kortura.com
Thank you for shopping at Kortura!